Refunds and cancellation
Last updated 29 July 2026
You can cancel whenever you like, from your own account, without writing to anyone or explaining yourself.
Before you pay
Every new account gets 24 hours of full access from the moment it is created, with no card required. That is there so you can look at what we have actually collected before deciding whether it is worth paying for.
How to cancel
Sign in, go to Membership, and choose Manage billing. That opens the billing page where you can cancel in one step. Cancelling stops the next renewal — it does not cut off the period you have already paid for, which runs to its normal end date.
Refunds
- Within 14 days of your first payment, write to us and we will refund it in full, no questions asked.
- An annual renewal you did not intend — if you contact us within 14 days of a renewal charge and have not used the library in that period, we will refund it.
- If we close your account for a reason that is not your fault, we refund the unused portion of what you paid.
- Otherwise we do not refund part-used periods, because you keep access for the whole period you paid for.
If a payment fails
Cards expire and get replaced; it happens to everyone. If a renewal does not go through, we keep the library open for a short grace period and show you a note asking you to update your card. We do not lock you out the moment a payment bounces. If it is still unpaid after the grace period, access pauses until the card works again — your account, your profiles, and your settings are all untouched and come straight back.
Asking for a refund
Write to hello@safelearning.academy from the email address on the account. We aim to answer within a few days and to put refunds through the same way you paid.